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January 30, 2006

What a Weekend!

I spent a good part of this past weekend mentally dangling on a line strung between the two poles of Ray Kurzweil and Thomas Friedman.  Both incredible thinkers.  Kurzweil is asking really BIG questions about the implications of the exponential growth of computational devices.  Friedman addresses globalization in startling and refreshing ways.  Friedman is easier to assimilate, so I'll start with him.  

Posted by DavidK at 08:14 AM | Comments (0)

The World Is Flat

Last week Professor Rick Weibel of Marshall University sent us three great links.  The middle one is to an MIT site where you can download Thomas Friedman's address on The World Is Flat(Search the MIT site for Friedman to find the video).  The talk is wonderful!  Primarily because of the content, but also because Friedman is a superb speaker.  Interesting to watch him warm into his talk.  At first he seems a bit awkward, maybe a bit anxious, I think he's using his hands to displace energy and anxiety.  (A trick a drama coach once showed me.  Displace anxiety physically using props.  Make big motions on the board, move chairs around, walk up into the audience, etc.)  Anyway, once he warmed up, his talk is spellbinding.

Among many excellent and perceptive comments is his model of globalization.  According to Friedman, globalization has proceeded in three stages:

Stage 1:  1492-1820ish Globalization via one's country.  Portugal, Spain, the Dutch, England -- through imperialism and other forces, each country expanded its empire across the globe. 

Stage 2:  1820ish - 2000 Globalization via one's company.  IBM, Coca-Cola, Siemens, Mitsibishi, 3M expanded their global empires via business relationships, and in the process became multi-national companies.

Stage 3:  2000- to present.  Globalization via the individual.  Using the infrastructure of the Internet and emerging collaborative techniques, individuals globalize themselves.  Open source is an excellent example.  

How long will it be before we see worldwide collaborative teaching?  Probably it's already happening somewhere.  Anyone know where?

Posted by DavidK at 08:12 AM | Comments (0)

Globalization Close to Home

One of Friedman's many interesting points is that organizations always lag behind the social impact of technology.  Here's an example close to home:  I've just published an MIS book with Prentice-Hall.  PH is owned by Pearson, the U.K. publisher, and Pearson is organized geographically.    Pearson owns Prentice-Hall in the U.S., but there are also Pearson companies for  Europe/Mid-East/Africa, one for Australia, and ones for other parts of the world.

My book was published by PH in the U.S., and it receives strong support from my U.S. editor and from the National (U.S.) sales manager and sales team.  While those people are not opposed to international sales, they have no economic or other incentive to be anything more than polite to the international companies.  As an author, however, I'd like to sell as many books around the world as I can.

Enter Friedman:  Globalization via the individual.  Email, modern technology, etc., make it easy for me, as an individual, to develop relationships with the international sales managers.  I know, for example, the sales manager in Australia, and this Wednesday, I'll be speaking with her team at their national sales meeting via phone.   (BTW, the Aussies meet in Surf City, Queensland! (Wow, here's a shocker:  FrontPage thinks Queensland is misspelled!))

The Australian sales manager and I promoted this meeting ourselves -- no Pearson organizational structure opposes our meeting, in fact, everyone involved would say, 'Good job.'  The point, however, is that nothing in the current Pearson organization actively supports such collaboration -- it just doesn't interfere with it.  And, to Friedman's point:  the sales manager and I can promote international cooperation on our own, as individuals.  And this sort of collaboration is just the tip of the iceberg~!

Posted by DavidK at 08:11 AM | Comments (0)

Harry Dent, Again

Friedman doesn't mention Harry Dent, but he should.  Dent is sometimes quoted (or discounted) because he predicted that the Dow will hit 35,000 to 40,000 by 2010.  I, for one, don't want to discount that.  (You know, 'Please, God, give me one more bubble.  I promise I won't be such an idiot next time.')  Probably shouldn't plan on it, though.

The reason I think Friedman should mention Dent appears in The Next Great Bubble Boom.  Dent studies several centuries of technology and population trends and he states that technology always progresses in two phases.  Phase I is characterized by irrational exuberance and the over-building of the new infrastructure.  During Phase II, companies that have a legitimate need for that over-built infrastructure come along, buy it for pennies on the dollar, and leverage that technology to provide better value to their customers.  (Dent, by the way, wrote all of this in the darkest days of the dot-com meltdown).  He uses the examples of the railroads and of the automobile industry to support his claims.

Friedman mentions the overbuilding of optical fiber in his talk -- and how that overbuilt fiber is fueling international collaboration.

Posted by DavidK at 08:09 AM | Comments (0)

Ray Kurzweil

On second thought, I think wait until next week to write about Kurzweil's singularity.  I'm still trying to untangle the broken neurological circuits he's left me.  Besides, a blog shouldn't be a book in a day...

Cheers!

Posted by DavidK at 08:08 AM | Comments (0)

One Set of Answers to Last Week's Questions

Roy Dejoie responded with a set of answers to last week's questions in a comment.  Roy has considerable experience with teams and I thought his ideas should be more visible.  So, here is a copy of the comment that you'll also find below.

"I have been using teams in the classroom since 1993 or so. In responding to the questions put forth, I will weigh in with my own experiences.

"Size: If possible, student teams work best (for IS courses) with four to five students in them. Teams of three can function, but it typically takes three solid individuals. I have stretched as high as seven students and it was a disaster. The scheduling for seven students for anything that happens to be done outside of class just did not work for the teams.

"Duration: Whenever possible (and especially when the assignments will be graded), shoot for what is called "permanent work teams." My teams are assigned for the whole semester. That helps to build up the degree of accountability and responsibility. Students who know that after the current project they will have little, if anything, to do with their current team members are much more likely to freeload or shirk responsibility than students who recognize that they will be completing at least another four to eight activities with the same team members over the next three to four months. It also takes a while (actually measured in activity rather than just time) for teams to become cohesive. Assigning them for the semester fosters the growth of team cohesion.

"Grading: Grades are assigned to the whole team, but there is a peer evaluation component that is substantial. In my classes where I use the full team learning approach (see Larry Michaelsen’s take on the team learning approach), the peer evaluation component is often weighted, by the students themselves, at roughly 10-25% of the total course scoring. As such, teams wield huge carrots and sticks in these types of classes. Given that the students are graded relatively against each other for the whole course and that the range from the top student to the bottom student in the course, excluding the peer evaluation, is typically 20%, the peer evaluation is quite effective in giving teams the authority that is often lacking in most academic environments when teams are used. I’ve seen situations where a student who has not contributed to their team has been dropped substantially in their standing in the class to warrant a D or an F in the course. That type of team authority often means that instances of free riding and social loafing often are minimized.

"In my classes where I don’t use the team learning approach, but still use teams to some degree, the peer evaluation component weighs somewhere between a half and a whole course letter grade.

"Team Assignment – I assign the teams in my classes for a couple of reasons. Whenever possible, I like to break the potential for pre-existing dynamics to be introduced into a team. My method is not perfect, but the alternative usually assures that most teams will have some type of pre-existing dynamic in it from the very beginning. Additionally, I have never liked the “playground football team picking” dynamic in the academic environment. The idea that folks are “picked last” or that teams are created from whoever happens to be left has never appealed to me. When I have seen that dynamic at work, I have often see minority and international students as the “leftovers,” despite how strong a student they may be. 

"I select teams on the first day of class using a process that allows the formation to be done right in front of the students to reduce an anxiety that students may have that the “teams are rigged.” The process requires that I must know what are the most important factors for team success in the class (in terms of skill sets). In my intro course, the two things that are most important are 1) familiarity and comfort with MSAccess and 2) work/business experience. Typically the first item is in shorter supply, so I start with the MSAccess comfort. Those are the base for the teams. Next comes the work experience, then things like major (hard vs. soft, analytical vs. behavioral, etc.). If needed beyond that, I also take into account in state vs. out-of-state, etc. To make the point that it’s all on the up-and-up I roll up my sleeves and invite the students to see that there’s nothing up my sleeve. They get a kick out of that, but it drives home the point: out in the open and fairly done.

"Project Assignments – Whenever possible, assignments that require more talking and less writing tend to be the best for teams. In my senior-level courses, where I use the full team learning approach, it’s not unusual for a one-hour, in-class assignment to yield a single page or a half-page of writing; however, those team members spend the majority of the time discussing, building, critiquing, etc. the document that will be turned in. The emphasis is much more focused on the decision-making activity and the process of getting the answer that will be written on that paper. Michaelsen would urge people to use problem environments that do not easily allow the project at hand to be carved up into individual pieces that do not need the whole team’s attention. Anytime you provide students something that is “carvable,” that they do individually on their own, away from the team, and then bring it back in at the last minute for the staple through the pages, is inviting them to do just that." 


Roy said he'd be happy to share further details about any aspect of these points.  You can contact Roy at rdejoie@purdue.edu.

Posted by DavidK at 06:20 AM | Comments (0)

January 27, 2006

Three Interesting Links

Rick Weibel at Marshall University sent TeachingMIS.com an email this week with some excellent and interesting links:

Excerpt from his email:

"I have discovered a couple of sources you may want to share to our colleagues.

"The first is a great video showing how the internet works - click the movie link at http://warriorsofthe.net

 "The second is MIT world. http://mitworld.mit.edu/ - MIT World(tm) is a free and open site that provides on-demand video of significant public events at MIT. I am reading Thomas Friedman, "The World Is Flat", A MUST READ and he spoke at MIT about the book - a 45 minute overview and about 30 minute Q&A session. Great quality video.

"Third, I look high and low for Apple's "Knowledge Navigator" - a 7 minute video made in 1987 of Apple's view of computing in 2010. It is a fun look at an accurate prediction of the future. It is available several places now. An easy location to find is http://www.digibarn.com/collections/movies/knowledge-navigator.html. But there are better copies if you look. Apple does not seem to be distributing it any longer."

Thanks Rick!

 

Posted by DavidK at 08:06 AM | Comments (0)

January 22, 2006

Teaching with Teams

I increasingly hear and read about the importance and relevance of teaching using student teams.  Many studies, such as this one from the RAND Corporation, stress the importance of teamwork and collaboration skills for business professionals in the 21st Century.

I use teams in my own classes, and I know my use of teams could be better.  So, over the past year, I've been learning all I can about team learning and teaching techniques and ways to use teams more effectively.

I hope this year to have a continuing thread in this blog about teaching using teams.

Posted by DavidK at 12:21 PM | Comments (0)

Teaching MIS with Teams

My interests in teaching with teams concern their use in the MIS class.  I know that some universities devote entire classes to teaching students how to work in teams.  Other schools use teams to teach collaborative activities like starting a business.  These are excellent, but here I'd like to learn how best to use teams for teaching the MIS class.  I don't think I can or want to devote the entire class to team activities, but I would like to supplement class activities with teams.

Posted by DavidK at 12:16 PM | Comments (0)

Team Project Decisions

When deciding to construct a team exercise, we need to make decisions about the following factors:

  • Size -- the number of students per team.  So far, I've used teams of 3 or 4.  But, I understand some classes have teams of 7 or 8.
  • Duration -- how long does the team work together.  Some teams exist only for the duration of a class period, others span several classes, several weeks, and some professors allocate teams for the entire quarter or semester.
  • Grading -- how are grades to be assigned?  Do all students receive the same grade?  Do students do peer reviews?  Is there an individual component to the grade as well as a group grade?
  • Member Selection -- who selects team members? and how?  Do students make their own teams, or does the professor make the assignment.  Are teams constructed randomly, or does the professor attempt to balance the teams.  If the latter, on what criteria are they balanced?  By major?  by year?  by specific expertise? 
  • Project Assignments -- what is the team to do?  What tasks make for effective team learning and what tasks should be avoided?

I want to address each of these dimensions sometime this Spring in this blog.  Meanwhile, if anyone has experience that has led to strong opinions (or questions) on any of these dimensions, would you please leave a comment or send me an email at this site?  Also, I'd appreciate any references to work on this topic that others could use.

Posted by DavidK at 12:14 PM | Comments (0)

Roy Dejoie

I met Roy Dejoie from Purdue at the DSI Conference in San Francisco last November.  Roy has extensive teaching experience using teams and developed and taught an award-winning class at Purdue entitled Team Dynamics.  Roy sent two articles that are posted in the Links section (upper right).  One article describes how his class was constructed, in part, to deal with a growing student frustration about the use of teams in the classroom.  Specifically, students believed

"1) they were ill-equipped to handle the many issues surrounding team dynamics, often feeling as if they were thrown to the wolves, and 2) because of the first issue, they felt that the use of teams did little, if anything, to enhance their understanding of the subject matter and, in many cases, detracted from their enjoyment or understanding of the subject matter."  (Team Dynamics Course, p. 1)

I'm sure that sometime along the way, some of my students have had these concerns.  So maybe I should take 10 minutes here or there to discuss effective teamwork skills?

Posted by DavidK at 12:11 PM | Comments (0)

Effective Student Skills

So, how can we help our students to be better equipped to work in teams?  What skills should they have?  The Team Dynamics Course article (p.1) lists  four tools that enhance teamwork experiences:

Maybe that's a start.  Maybe my first teamwork exercise should be for the team to address these issues?  How they will go about setting their goals?  How will they negotiate with one another?  How will they decide who does what?  How do they plan to communicate?  Via what medium?  How frequently?  Face-to-face or virtually?  Finally, what will they do to resolve conflicts?

Posted by DavidK at 12:09 PM | Comments (0)

Building Learning Teams

The Building Learning Teams article compares and contrasts traditional vs. team learning and it presents a very specific model for use of teams in the classroom.  I'm not sure I could or want to use the model presented in this article, but it does identify many important characteristics of team learning and it points out many problems and provides suggestions for solutions to those problems.  I found the guidelines for creating group assignments particularly instructive:

"A key element in the success or failure of any group-based instructional approach, including Team Learning, is the nature of the group assignments.  To be optimally effective, group assignments, whether graded or not, should be designed and managed to simultaneously accomplish four important objectives:

1) Promoting learning of essential concepts or skills

2) Building group cohesiveness

3) Ensuring individual accountability

4) Teaching students the positive value of groups"

(Building Learning Teams, p. 11)

Posted by DavidK at 12:03 PM | Comments (0)

Characteristics of Effective Group Assignments

The Building Learning Teams paper further identifies characteristics of effective group assignments:

"• Must require the groups to produce a tangible output.  Otherwise, neither the instructor nor the students will have any idea about whether or not students have developed the ability to use the concepts effectively.

"• Must be impossible to complete unless students understand course concepts.  Otherwise, students are likely to see them as irrelevant “make work” projects and neither the instructor nor students will have any idea how well the concepts are understood.

"• Must be difficult enough that very few, if any, of the students can successfully complete the assignment working alone.  Otherwise, the majority of group members will sit back and watch the better students do the work.

"• Should allow the groups to spend the majority of their time engaged in the kinds of activities that groups do well (e.g., identifying problems, formulating strategies, processing information, making decisions) and a minimum of time engaged in activities that individuals could do more efficiently working alone (e.g., creating a polished written document).  In fact, the greater the length of required written documents, the less students are likely to learn from the assignment.  (i.e., when groups are assigned to produce a lengthy document, the only thing that is likely to be done by the group is deciding how to carve up the project into manageable pieces -- the rest will be individual work.)

"• Should give students the opportunity to practice dealing with the same kind of issues and problem situations they will encounter in later course work or in future jobs.  Being able to see how the concepts apply to realistic problems is a tremendous asset to both motivation and learning.

"• Should be interesting and/or fun." Building Learning Teams, p. 11

Posted by DavidK at 12:01 PM | Comments (0)

Buy Low, Sell High

Well, I like that list of characteristics.  But, what MIS projects meet these criteria?  At least we know we want to buy low and sell high, but how do we do it?  More next week.

Posted by DavidK at 11:59 AM | Comments (0)

Good News for Professors

"Probably the greatest benefit of Team Learning is that it has a tremendous positive impact on the instructor.  Being responsible for creating enthusiasm and excitement about basic, but essential, material is a burden that few are able to carry for long without burning out.  As a result, even the most dedicated and talented instructors are likely to try to find ways of reducing their teaching load.  With Team Learning, however, the groups handle most of the aspects of teaching that, for most, are simply drudgery.  For example, the instructor almost never has to go over basic concepts or answer simple questions.  The RAP handle that task with ease and most of the remaining questions, even in basic courses, are challenging enough to be interesting. In addition, instructors rarely have to worry about attendance problems.  Students come to class because they want to." Building Learning Teams, p. 17

Posted by DavidK at 11:57 AM | Comments (0)

Voice Recognition Systems Benefits (?) Computer Programmer

In the things-could-be-worse department.  The sad part is, he really liked the parrot!

Posted by DavidK at 11:53 AM | Comments (0)

January 13, 2006

DoD Cyber Crime Conference

This past week I spent several days at the U.S. Department of Defense Cyber Crime Conference.  The attendees included military personnel, defense contractors, law enforcement personnel, attorneys and others involved in the detection and prevention of cyber crime.  Clearly, this discipline is exploding; the energy at the conference reminded me of Comdex in the early years.  Booming.

Many of the products and techniques have commercial as well as military intelligence and law enforcement applications.  Many will be important for our students.  Below are short descriptions of a few of the companies and products that interested / amazed / startled me.

Posted by DavidK at 12:15 PM | Comments (0)

AccessData Password Recovery

AccessData, headquartered in Lindon, Utah, (www.accessdata.com), licenses several products to help investigators seize and examine digital evidence.  Their Password Recovery Toolkit product is able to "recover passwords from multiple applications and encryption types."  Basically, this product breaks passwords -- and apparently it works.  Lydell Wall, a detective with the High-Tech Crimes Unit in the Stanislaus County Sherriff's Department used it to to obtain key evidence in the Scott Peterson trial:

"Some of the most damning evidence against Scott Peterson was not found in DNA samples or in the boat he used to dispose of his wife's body.  Rather it was located in his cell phone records and on the hard drive of his computer..." (AccessData brochure)

Lydell used AccessData products to obtain that data.

This is all great for legitimate use, but it makes me nervous.  What about use by computer criminals?  AccessData conducts multi-day seminars to teach users how to break into Windows and other computers, password protected databases, even Acrobat documents.  I asked if they vet the backgrounds of the attendees to their classes and they do not.

Products like this are like guns and explosives.  Yes, they should be readily available for legitimate use, but shouldn't there be some kind of control over who buys and is trained?

Posted by DavidK at 12:12 PM | Comments (0)

Ethics Question for Me

The AccessData product can help me with a problem I have; I just can't decide if it's ethical.

I love reading about wooden boats and a few years ago I bought 20 years of Wooden Boat magazines on CD in Acrobat format.  It was expensive, something like $295 and I paid the full amount.

I'm interested in building a particular kind of wooden dingy (a small 10-12 foot rowboat).  I want to through the Wooden Boat issues on the CD and extract pages of interest to me and paste the extracted pages into one document that I can save under my own file name.  In that way, I'll have all the articles I want conveniently located in one file.

But, the extract pages function is protected by a password that I do not have.  Apparently, Wooden Boat sold me the CD and wanted to prohibit me from extracting pages and mixing and matching them.  It's frustrating and when I saw the AccessData password cracking program, I asked them if they could break an Acrobat password.  "Oh, yeah, no problem.  Take about a minute," they said.  "You can do it with our demo program."

Do I?  If I break the password, I'm clearly violating the intent of the vendor of the CD.  Yet, I paid for all the issues and all I want to do is re-arrange them.  I could print them out and collect them into one notebook binder.  So, I'm just doing on disk what I could do on paper.  I'm saving trees.  But, I'm breaking a password to do it.

How about it?  What do you think?  Yes or No?

Posted by DavidK at 12:08 PM | Comments (0)

Important Site for Parents and Kids

In the midst of all the booths that were challenging my ethical standards and fanning my privacy fears, I was relieved to see an organization of unequivocally positive social impact:  The National Center for Missing and Exploited Children.  I visited with the staff person (a retired police officer volunteer) and learned about the many training guides, informational packets, and databases that this group publishes and sponsors.

One fact stood out to me:  It's all about prevention.  A very high percentage of children are harmed or killed within three hours of abduction.  On average, it requires two hours for parents to conclude their children are definitely missing, so the police typically have (at most) one hour to find the child.  Clearly, the solution has to be prevention.

To that end, they have sponsored (at www.NetSmartz.org) some terrific teaching and training aids in the form of computer games for children  You can find an index of children instructional games here.

Very Important.  If you have children, grandchildren, nieces, or nephews, check out this site.    

Also see www.missingkids.com and www.cybertipline.com.

Posted by DavidK at 12:06 PM | Comments (0)

NETWitness -- There Is NO Privacy at Work

By far, the product that interested me the most at this conference is NetWitness, licensed by ManTech International (www.netwitness.com).  You place this product on wired network (or listen in a wireless setting) and it traps IP packets.  Their software then assembles the packets into sessions and messages and displays whatever was sent.

You can access the data by user name, by type of activity (http, email, instant messaging, VoIP), and in other ways.  Https data is protected, they don't break that encryption, but all the other data is available in the clear.  Meaning that any email, IM, or voice conversation is completely accessible to anyone to read or hear.  And, their user interface is clean and easy to use.

So, I keep harping in class that students as future business professionals must not write email, IM, VoIP anything, or go to any site they would not want printed on the front page of the New York Times tomorrow.

Posted by DavidK at 12:02 PM | Comments (0)

I-Spy

Think about NetWitness in the classroom.  Do you, like I, sometimes wonder what students are REALLY doing when they madly key into their laptops in class?  I teach in a wireless environment and apparently, it would be possible for me to trap all the student wireless traffic with my PC and input it to NetWitess (small point:  their product costs $50,000 to $100,000, so don't call them today).

However, let's just continue with my thought experiment.

Suppose I could trap the wireless traffic on Monday, process it over night, and on Wednesday display to the class all of the email they'd sent in class, all of their IM traffic, all of the web sites they'd visited.  I'd do two things:  1) drive home the point that there is no privacy for email or IM and 2) I know what they're doing in class.

Were I to do that, I can see the demonstrations across campus on the violation of student privacy, but, hey, starting that conversation on campus is a good idea.  Don't know if I want to be the one lambasted in the faculty Senate, however.

So, suppose, instead, I tell the students what I'm about to do.  Then I put up a big sign in front of my computer in the classroom that says, in huge letters,

I-Spy in Use

The students have been forewarned.  They know I can read anything they do.  And, like an electric fence, I don't have to do it more than once or twice.  I just put up the sign and they don't know if I'm reading their traffic or not.

Or, what about in a exam?  I'd like the students to be able to use their computers for the exam, I just don't want them emailing and IM-ing, etc.

Please send feedback.  Would you use this feature?  Would you pay, say $19.95 per read session?

Let me know!

Posted by DavidK at 11:57 AM | Comments (0)

January 09, 2006

Wall Street Journal Integrating Web and Print

One of the more interesting stories in 2005 was the continued battle / transformation of the print news media.  Beleaguered newspapers are losing their readership (and advertising dollars) to the Web.  Today's Wall Street Journal shows a new iteration in this evolution.  The print version of the Journal has three special reports: Health Care; Guns, Butter, and Retired Boomers; and Corporate Social Responsibility (in section R).  The discussion that led to that report, however, began online.  According to the Journal

"... we wanted the debates to begin online, move to today's print version, where we are running excerpts, and then head back online."  (January 9, 2006, p. R2)

You can find the online discussion here.

It appears the Journal sees itself as a news organization that materializes itself in different ways -- online, in print, and ????  What's next?  Is the Journal is getting stronger each day, while the New York Times becomes a shadow of its former self?  Local newspapers will have to become, well, more local.  Assuming Craig's List doesn't take their market.

Interesting, interesting ...

Posted by DavidK at 05:53 AM | Comments (0)

College Major Choice Important

USA Today reports the results of a survey question of business executives.  Asked, "Is your career related to the area of your college/university degree?" 85 percent answered Yes (margin of error plus/minus 3 percent). The paper cites the Korn/Ferry International survey as its source.

BTW, isn't it great to see news organizations reporting  margins of error?  Now if we could just teach students to ask for them as business professionals!

Posted by DavidK at 05:46 AM | Comments (0)

Home Town Shows Well on College Education

I'm pleased to see that my home town (Seattle) was ranked as America's most educated city!!!  MSN Encarta reports from the Census Bureau's American Community Survey that the top cities have the following percentages of college graduates over 25:

The national average is 25.9 percent.

You don't suppose the differences between these cities (at least the top 3) are statistically insignificant, do you?  Thankfully for those of us in Seattle who want bragging rights, Encarta does not report a margin of error.  A person can be too rigid with proper statistical thinking, don't you think?

From that same article:

"Education levels bode well for a city's economic success. More than half of America's 20 most educated cities also rank at the top of the list of the country's most prosperous cities, not surprising given that college graduates earn an average of nearly $2.1 million in their lifetimes, almost twice as much as those with only a high school diploma."

Worth repeating:  During a lifetime career, college graduates earn twice as much as non-graduates! 

Posted by DavidK at 05:43 AM | Comments (0)

January 03, 2006

Blogging at a Publisher's National Sales Meeting

This week I'm attending the National Sales Meeting for Prentice-Hall.  I want this blog to be independent of commercial interests and products, so I'm not going to describe the content of these meetings nor why I was invited to attend.

As I sit in these meetings, however, I do wish every professor could attend at least one of these sessions.  I have been amazed and delighted with what I see and hear.  I think you might be, too.

Like many professors, I have mixed feeling about seeing my book sales rep.  Sometimes, in fact, I'm downright unhappy to see them -- I don't have that much time.  Maybe I should rethink that attitude.

This week I see the tremendous effort Prentice-Hall makes to give its sales reps solid product knowledge.  They want the reps to become our helpful, problem solving colleagues, and not just order takers.  I also see the effort they make not to waste our time.  Previously, I had no idea of the depth of training and education that occurs at meetings like this one. 

Also, it's difficult not to be carried along by the energy and enthusiasm of sales reps.  They clearly like what they do and they want to be better at it.  They also want to learn our needs and respond to them.  It's very movtivating; I wish you were here.

Posted by DavidK at 08:12 AM | Comments (0)

Technology Simultaneity

Here's an odd one:  As I sit in my hotel room creating these blog entries, one of the marketing managers downstairs is giving a presentation to the sales reps about using blogs like this one to gain greater product knowledge.  Wow!  Someone is talking about using blogs while I'm blogging about their talk. Look at the turnaround of technology -- look at the speed with which social change can be facilitated.

What an interesting world we live in!  Kurzwell is right.  The rate of paradigm shifts is accelerating!

Posted by DavidK at 08:09 AM | Comments (0)

January 01, 2006

Amazon Customers Order 108 Million Items During Holiday Season

Here's are some facts to start the MIS class this term:

On December 12, 2005, Amazon processed 3.6 million order items, an average of 41 items per second.

On their peak day during the holiday season, Amazon shipped 2.7 million units, an average of 31 items per second.

Think about that!  Amazon has an an infrastructure that allows them to ship 31 items per second.  To more than 200 different countries.  And reliably.  They claim 99 percent of all holiday orders (with 108 million items) shipped on time!

It boggles my mind to consider the infrastructure behind those statistics.  The facilities, the inventories, the alliances with transportation vendors, and the information systems.  What kind of an information system does it take to ship 2.7 million units from distribution centers located around the world to customers in 200 countries?  Think of the web farm needed just to process the 3.6 million order items.  Of course to decide to order, customers had to search the Amazon database for the products they wanted.  How many html servers did it take to process those requests?  And how many database servers did it take obtain the requested data?  I was out there buying during the holiday season.  I didn't notice a slowdown in performance.  How did they do THAT?

What a story!

Posted by DavidK at 04:42 PM | Comments (0)

Accounting for Information System Assets

I'm no accountant, but I wonder how well modern accounting methods have kept up with businesses like this.  Is there any accounting statement I can look at to learn that Amazon has an infrastructure that can ship 31 items per second during the heaviest season of the year?  The information systems alone are an enormous asset to Amazon.  I went to Hoover's to see what I could find and they sent me to Amazon's site to read Amazon's financial statements (causing me to wonder along the way, what's the value add of Hoover's in that transaction, but that's another story).  Anyway, I found the following portion of a Balance Sheet for the quarter ended September 30, 2005:

 

source:  Amazon.com

Again, I am no accountant, but I can't find any category here that would include the amazing asset of an infrastructure that can record 41 order items per second in a season in which 108 million items were ordered.  I know this is a high level statement, but I suspect even if I drilled down under Fixed assets, net, I wouldn't find any information that would help me understand this business.

I may be missing the point, but are accounting standards WAY out of date?  Are they more appropriate for mining companies and steel manufacturers for which fixed plant and equipment was a major asset component?

Wouldn't IS get more respect if companies had to report their IS infrastructure to the SEC?

Is this a widely recognized accounting problem and I'm just late to the party?  What's happening in the accounting profession?  Does anyone know?

Posted by DavidK at 04:40 PM | Comments (0)

Happy New Year!

Happy New Year everyone!  My resolutions for this blog in 2006 all concern developing our community.  Specifically, I hope we can:

If we could do all of that I think we could call it a great 2006!

Posted by DavidK at 04:36 PM | Comments (0)